Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at goeast.idf@gmail.com. Please request approval before sending your return. If accepted, we will provide return instructions and, where applicable, a return shipping label.

Physical return address
Go East 92
45 Bertha Road Cravenby Estate
Cape Town
Western Cape
7493
South Africa

Return shipping and customs charges
For change-of-mind returns, customers are responsible for the actual return shipping costs and any applicable customs duties, taxes, or clearance charges associated with the return. If we arrange a paid return label, we will disclose its cost and obtain your agreement before deducting it from your refund. For returns of defective, damaged, or incorrect items, we cover return shipping and any applicable return customs or clearance charges. Please contact us first so we can arrange the return.

For change-of-mind returns, original delivery charges are not refundable unless required by applicable law. Any refund of original delivery charges for defective, damaged, or incorrect items will be handled in accordance with applicable consumer rights. These terms do not limit your statutory rights.

You can contact us with any return question at goeast.idf@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Your statutory rights remain unaffected.

Exceptions / non-returnable items
For change-of-mind returns, certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (such as beauty products). We also do not accept change-of-mind returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your item.

Sale items and gift cards are excluded from voluntary change-of-mind returns, except where applicable law requires otherwise. These exclusions do not remove rights relating to defective, damaged, or incorrect goods or other statutory rights.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

South African 14-day store-offered cancellation period
For orders delivered in South Africa, we offer 14 days after receiving your item to request cancellation or a change-of-mind return without giving a reason. This is a voluntary store benefit, not a statement of the statutory cooling-off period. The eligibility conditions and change-of-mind return charges above apply, subject to applicable law. Our general 30-day return-request window remains available for eligible returns. Nothing in this policy limits any rights you have under South African consumer law.

European Union 14-day cooling-off period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days without giving a reason, subject to applicable statutory exceptions. Please contact us to arrange the return. Applicable consumer rights take precedence over conflicting eligibility conditions, exclusions, or charges in this policy.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded on your original payment method within 10 business days, or sooner if required by applicable law. Your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at goeast.idf@gmail.com.